In Botswana, reporting a pothole or a burst pipe means driving to a transport office, or hoping a phone call gets logged somewhere. Faults get reported informally calls, scattered WhatsApp groups, social media posts and get lost, duplicated, or simply forgotten. No formal process exists. No one, not councils, not residents, can see the full picture: where the worst spots are, what’s already been reported, or what’s actually been fixed.
KhutiFix works end to end today: report a pothole on WhatsApp, watch it appear on the live dashboard with it’s own ticket ID, assign it to a contractor, close it out with a repair photo. Every test report Brand Believers has logged flows straight through proof the mechanics hold up before a single council or sponsor signs on. What’s left to prove is scale and that’s exactly what the pilot packages are built for: three tiers, from community reporting to full contractor repair management, each running on one suburb or zone for two to four weeks and ending with a live dashboard, a hotspot map, and a summary report councils and sponsors can act on ending with a live dashboard, a hotspot map, and a summary report councils and sponsors can act on.
Every vehicle that came through Silverton Radiators‘s workshop was inspected on paper. Technicians ticked boxes and wrote notes by hand, one form per job, filed and forgotten.
When a customer came back disputing a scratch, a missing part, or damage they insisted wasn’t there before, Silverton had nothing precise enough to settle it and often absorbed the blame, and the cost, for damage it couldn’t prove either way.
Every inspection now produces a timestamped report with its own file number and photographic evidence attached the exact piece of proof the paper process never had. In its first month live, the system logged and mapped 151 defects across the floor, and surfaced something a paper form never could: front and rear bumpers account for the largest share of flagged damage, by a wide margin over every other panel.
That’s no longer a guess management makes after a dispute it’s a pattern they can see coming, and manage proactively. Cost and time-saved figures are still being tracked as a full quarter of data comes in.
If you’ve ever been to a dinner with friends and gone through the tedious task of trying to split the bill, you’ll know exactly what we’re talking about – why should a lovely evening end with the boring, prickly task of splitting the bill when we have such powerful computers in the palm of our hands!
“Bill Buddy” turns an arduous task into an artful one as friends can take a picture of their restaurant bill, agree on the tip percentage and easily organise the totals of who owes what, without any waiters unfairly missing out on their tip or friendships souring over an un-claimed margarita.
Available on the Play store and on the Apple store – we can’t wait to help you end your evening with good vibes, good wine and a bill splitting process that actually works.
Talsen, a London-based insurance business was replacing expensive, highly complex legacy software. They wanted something modern with an intuitive user interface that would allow new members of their Operations and Underwriting Management teams to get productive immediately without lengthy training. To reduce cost, increase agility and fulfill robust security requirements, the company chose to build the new system – project named Newvie – within a secure browser interface. Development was done in-house by the group’s specialist development company. Deadlines were aggressive and the development budget tight.
The business brought Brand Believers in to assist with wireframes and mockups that could be tested with users and provide unambiguous specifications for developers.
We jumped in and began working with Talsen’s business analyst to mockup screens. The clickable, prototype screens were shown to users to test assumptions and validate the data the system team thought the business team needed.
The legacy system displayed huge quantities of information on each screen, creating a sense of overwhelm and clutter for the user. The mock-ups proved highly effective in enabling business and systems teams to collaborate in designing a system that was easy to use and gave the users the streamlined data that they needed to see, when they needed to see it. The client particularly valued our fast turnaround where feedback from users and developers was rapidly incorporated. This quick turnaround maintained momentum and avoided the potential miscommunication that so often occurs between software development and business teams.
The client credits Brand Believer’s contribution of the clickable prototypes and the related user-engagement coordination as a key ingredient in the success of this project which went live within deadline at a fraction of the cost of the alternatives. The user experience of the interface was so enjoyed by the business teams that it is forming the basis of another new system Talsen is building. We continue to work with Talsen on Newvie as new functionality is added and opportunities arise to iterate and enhance the experience for Newvie’s users.
